Please arrive 15 minutes prior to your appointment. If you arrive late we cannot guarantee the full length of your service, however you will be responsible for payment in full.
Your appointments are very important to our Luminous team. We book your appointments just for you, and ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice. This way, our team will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee. Here is our general breakdown of cancellation fees:
Less than 24-hour notice will result in a charge of 20% of the service.‘NO SHOWS’ will be charged 20% of service amount.
As a courtesy, we do call, text and/or email to confirm the date and time at least 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.
We will always do everything possible to accommodate you if you’re running behind, stuck in traffic, emergencies come up! However, your tardiness can affect the remainder of our teams’ day by delaying them for their next clients. We generally allow a 10 minute grace period. After that time, we will call to check in on you! If you are able to make it in time for your entire service to be completed, we will do everything we can to ensure that it happens! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible!
Text messaging is not available. Appointments cannot be changed, cancelled or rescheduled on-line. PLEASE MAKE SURE THAT WE HAVE YOUR CORRECT EMAIL ADDRESS and YOUR MOBILE NUMBER, so you can be contacted for your confirmation reminder.
We accept Visa, MasterCard, Discover, American Express, checks or cash. There is a $30 returned check fee. We do not accept out-of-state checks.
Our prices do not reflect gratuities. For those who wish to show appreciation, the industry averages are from 18%-20% of the service.
Unopened merchandise may be returned within 7 days of purchase; with a receipt, for full refund or exchange, or up to 30 days for store credit only.
Gift cards are non-refundable. Lost/stolen gift cards cannot be replaced by the salon and cards expire 1 year from purchase date.
Luminous is not responsible for your personal belongings.
Guests must be a minimum of 10 years old to receive specific services—period—no exceptions! All under age guests, 10-17 years of age, must have an accompanying parent present at all times, & signed consent form on file, for all & any services performed throughout the duration of the service. In addition, a current email & mobile telephone number for the guardian/parent must be on file, to send confirmations via email, text messaging & emergencies.
Children are not allowed to be dropped off and left without a parent present. Thank you for your understanding!